Operations
STR Property Management Systems
The operating system for scaling from 3 to 30+ properties.
8 chapters 5 hours Certificate
8 chapters · 5h
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Written lesson + audio narration + action step + downloadable PDF included.
Departments
Guest Communications dept
12:20
Lesson summary
Guest communications is a 24/7 department with platform owners, SLAs, template libraries, and escalation protocols — not a task you squeeze in between cleanings.
Host Hustle Action Step
Draft one Guest Comms org chart showing Lead, platform VAs, and backup — even if you fill every box today.
Curriculum